Support without email attachments

Customers often paste logs into tickets or attach screenshots that linger in inboxes forever. A disposable code keeps support data off email and gives you a clear retention window.

Workflow

1. Ask the customer to open FastPaste and send the log file or text.
2. They reply in the ticket with only the 6-digit code, not the file itself.
3. You open it once on your side. After that it’s deleted.
4. For logs with secrets, use the Redact tool so API keys never reach the server.
5. For large logs, use the Logs tool so you can filter ERROR/WARN lines after pull.

For teams

Allow several reads in the full share tool if two engineers need to inspect the same log before it expires.